Return Policy
CUSTOMER SERVICE
Thank you for choosing UpBeat Events, LLC for your shopping needs. We prioritize customer service and strive for you to enjoy your UpBeat Events, LLC apparel as much as we enjoy crafting and curating our products. Your satisfaction with our service is equally important to us. However, we must outline a few essential policies to ensure a seamless operation and maintain a positive experience for all.
ORDER ERRORS
While we aim for perfection, errors can occasionally occur. If we have made a mistake with your order, we sincerely apologize and ask for your understanding. Please contact us at upbeateventsllc@gmail.com, and we will gladly rectify the situation. Our goal is to ensure that you are completely satisfied with both our products and our service.
DAMAGED PRODUCTS
All products from UpBeat Events, LLC undergo thorough quality checks, but occasionally, issues may arise. We encourage you to inspect your items upon receipt and inform us immediately if there are any concerns. We are committed to replacing any damaged products, provided we are notified within one (1) business day of your order's arrival.
CANCELLATIONS and ORDER CHANGES
If you need to cancel or modify your order, please contact us at 517-521-0449 as soon as possible. Our apparel, including T-shirts, is typically processed within one business day of the order being placed. Once production has begun, we will be unable to cancel the order.
ALL SALES ARE FINAL
All sales are conclusive, and we do not offer refunds or exchanges, except in cases of damaged items. If you receive any damaged items in your order, you must reach out to us within one (1) business day to request a replacement. Please provide photographs of the damaged items and a detailed description of the damage, along with your order number, by emailing us at upbeateventsllc@gmail.com for our assessment. Please note that no orders will be processed until payment has been successfully cleared with UpBeat Events LLC.
